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Privacy Policy

Last updated: September 2026

The Pest Control Guy Inc. ("we", "us", "our") operates thepestcontrolguy.ca and provides pest control services across Calgary, Airdrie and surrounding Alberta communities. This policy explains what personal information we collect, why we collect it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Information we collect

  • Contact and booking details you give us directly: name, phone number, email address, service address, and details about your pest problem, submitted through our estimate forms, booking system, phone calls, or live chat.
  • Booking and appointment records processed through BookingPress, our online scheduling system, when you book a service.
  • Chat conversations you have with our website chatbot, used to answer questions and route enquiries to our team.
  • Usage data collected automatically through Google Analytics and Google Ads, such as pages viewed, approximate location, device type, and how you found our site. This helps us understand what visitors need and measure the performance of our advertising.
  • Cookies used for site functionality, analytics, and advertising remarketing. You can disable cookies in your browser settings, though some site features may not work as well.

How we use your information

  • To respond to estimate requests and schedule, confirm, and follow up on service appointments.
  • To communicate with you about your service, including technician arrival windows, invoices, and after-service follow-up.
  • To improve our website, services, and marketing based on aggregate usage trends.
  • To meet legal, insurance, and licensing obligations related to pest control work.

Who we share information with

We do not sell your personal information. We share it only with service providers who help us run our business — our booking platform (BookingPress), email and SMS providers, payment processors, Google (Analytics and Ads), and our chatbot provider — each bound to use it only to provide their service to us. We may also disclose information if required by law.

How long we keep your information

We retain booking and customer records for as long as needed to provide our services, meet accounting and warranty obligations, and satisfy legal requirements, after which it is securely deleted or anonymized.

Your rights

You can ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to our legal and contractual obligations (for example, records we must keep for warranty or accounting purposes). To make a request, contact us using the details below.

Contact us

Questions about this policy or your personal information can be sent to Bookings@thepestcontrolguy.ca or by calling (403) 829-7788.

We may update this policy from time to time; the "last updated" date above reflects the most recent revision.

Refer a friend

Refer a friend, get a $25 gift card

Tell us who you're referring. Once their service is complete, we'll send you a $25 gift card to a local business — or a charity if you'd rather donate it.